gc44 Privacy Policy

1. Who We Are

gc44 is an online casino and sports betting platform operating at gc44.io, directed at adult players located in Bangladesh. In this Privacy Policy, references to "gc44", "we", "us", or "our" refer to the gc44 platform and its operating entity. References to "you" or "your" refer to any individual who visits, registers on, or otherwise interacts with the gc44 platform.

gc44 acts as the data controller in respect of the personal data collected through the platform. This means that gc44 determines the purposes for which your personal data is collected and the manner in which it is processed. Where gc44 engages third-party processors (such as KYC verification partners or payment processors), those parties are contractually required to process your data only in accordance with gc44's instructions and in compliance with applicable data protection standards.

If you have any questions about this Privacy Policy or about how gc44 handles your data, please contact our support team using the details provided in Section 12 of this document.

2. Data We Collect

gc44 collects personal data across several categories, depending on the nature of your interaction with the platform. The categories of data we collect are as follows:

2.1 Registration Data

When you create a gc44 account, we collect your full name, date of birth, mobile phone number, email address, and a username and password of your choosing. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

Before processing any withdrawal from your account, gc44 requires you to complete our Know Your Customer (KYC) verification process. As part of this process, we collect copies of government-issued identity documents (such as your National Identity Card, passport, or birth certificate) and proof of address documents (such as a recent utility bill or bank statement). This data is collected solely for the purpose of verifying your identity and age in compliance with our anti-money laundering and responsible gaming obligations.

2.3 Financial Data

When you make a deposit or withdrawal, gc44 collects information about the payment method used, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details where applicable, and transaction reference numbers. gc44 does not store full card numbers or complete bank account credentials on its own servers; this information is handled directly by our payment processing partners in a secure, compliant environment.

2.4 Transaction and Gaming History

gc44 automatically records all deposits, withdrawals, bonus claims, bets placed, games played, and outcomes associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical and Usage Data

When you access the gc44 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, session timestamps, pages visited, features used, and referring URLs. This data is collected via cookies and server logs and is used to ensure platform security, improve user experience, and detect fraudulent or abusive activity.

2.6 Communications Data

If you contact gc44's customer support team — whether via live chat, email, or WhatsApp — we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution provided. This data is used for quality assurance, dispute resolution, and staff training purposes.

3. How We Use Your Data

gc44 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your gc44 player account, including processing login requests, managing your balance, and communicating account-related notifications.
• Age and identity verification: To confirm that you are at least 21 years of age and to verify your identity as required by our responsible gaming and anti-money laundering obligations.
• Payment processing: To process your deposits and withdrawal requests through your chosen payment method, and to maintain accurate financial records for your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover, and other forms of prohibited conduct on the platform.
• Responsible gaming: To monitor your gaming behaviour for patterns that may indicate problem gambling, to enforce self-exclusion requests and deposit limits, and to provide responsible gaming support where appropriate.
• Customer support: To respond to your enquiries, resolve complaints and disputes, and provide assistance with account issues.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the gc44 platform.
• Marketing communications: To send you information about promotions, bonuses, and new features at gc44, where you have not opted out of receiving such communications. You may opt out of marketing communications at any time by contacting support at gc44.io.
• Legal and regulatory compliance: To comply with any applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by law.

4. Legal Basis for Processing

gc44 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and gc44, including account creation, payment processing, and the delivery of gaming services.
• Legal obligation: Processing that is required by applicable law, including identity verification, anti-money laundering record-keeping, and age verification.
• Legitimate interests: Processing that is necessary for gc44's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where gc44 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. gc44 uses cookies and similar technologies (including local storage and session tokens) to maintain the functionality, security, and performance of the platform. By continuing to use the gc44 platform, you consent to the use of cookies as described in this section.

5.2 Types of Cookies Used by gc44

• Essential cookies: These cookies are strictly necessary for the platform to function. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics cookies: gc44 uses first-party analytics cookies to understand how players interact with the platform — for example, which pages are most visited and where technical errors occur. This data is aggregated and anonymised wherever possible. You may disable analytics cookies through your browser settings without affecting your ability to use the platform.
• Preference cookies: These cookies remember your platform preferences, such as language settings and display options, so that your experience is consistent across sessions.

gc44 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. We do not participate in cross-site behavioural advertising networks.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain platform features from working correctly. For information on how to manage cookies in your specific browser, refer to your browser's help documentation.

6. Third-Party Sharing

gc44 does not sell, rent, or trade your personal data to any third party. We share your personal data only in the following limited circumstances:

• KYC and identity verification providers: gc44 works with specialist third-party identity verification services to process KYC documents. These providers are contractually bound to handle your data securely and exclusively for the purpose of verifying your identity on gc44's behalf.
• Payment processors: To facilitate deposits and withdrawals, gc44 shares necessary financial information with payment processing partners including bKash, Nagad, Rocket, Upay, and partner banks. These partners process your payment data in accordance with their own privacy and security standards, subject to our data processing agreements.
• Game providers: Certain game data, including session identifiers and bet amounts, may be shared with third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purposes of delivering and auditing game outcomes. These providers do not receive your personally identifiable registration data.
• Legal and regulatory authorities: gc44 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or for the prevention or detection of fraud and money laundering.
• Professional advisors: gc44 may share data with legal counsel, auditors, or other professional advisors on a strictly confidential basis where necessary to obtain professional advice or to pursue or defend legal claims.

All third parties with whom gc44 shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the specified purpose and in accordance with gc44's instructions.

7. Data Retention

gc44 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's existence on the gc44 platform.
• Post-closure account and transaction data: Retained for a minimum of five (5) years following the date of account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following the completion of KYC verification or account closure, whichever is later.
• Customer support communications: Retained for a period of three (3) years following the resolution of the relevant support interaction, unless the communication is relevant to an ongoing legal or regulatory matter.
• Analytics and usage data: Aggregated and anonymised analytics data may be retained indefinitely. Personally identifiable usage data is retained for a maximum of two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Data Security

gc44 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gc44 platform.
• Encryption at rest for all stored personal data and KYC documents held on gc44's servers.
• OTP (one-time password) verification for new device logins, providing an additional layer of authentication security.
• Access controls and role-based permissions ensuring that only authorised gc44 personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform infrastructure.
• Fraud detection systems that monitor account activity in real time to identify and respond to suspicious behaviour.

While gc44 implements robust security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials and for reporting any suspected unauthorised access to your account to gc44 support immediately.

9. Your Rights

As a gc44 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at support at gc44.io. We will respond to all data rights requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data that gc44 holds about you, including account registration details, transaction history, and KYC records.
• Right to rectification: You may request that gc44 correct any inaccurate or incomplete personal data we hold about you. For basic account details, you can update information directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn your consent, or where you have objected to processing and there is no overriding legitimate basis. This right is subject to gc44's legal retention obligations, which may require certain data to be retained for a minimum period.
• Right to restriction: You may request that gc44 restrict the processing of your personal data in certain circumstances, such as while you contest the accuracy of the data or pending resolution of an objection.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of the personal data you have provided to gc44.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on gc44's legitimate interests, subject to gc44 demonstrating compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where gc44 relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

gc44 will not charge a fee for handling data rights requests in the ordinary course. However, where requests are manifestly unfounded or excessive, gc44 reserves the right to charge a reasonable administrative fee or to refuse to act on the request, providing written reasons for that decision.

10. Children's Privacy

The gc44 platform is strictly intended for adults aged 21 years and above. gc44 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Registration on the gc44 platform requires confirmation that you meet this minimum age requirement.

If gc44 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the gc44 platform, please notify us immediately at support at gc44.io so that we can investigate and take appropriate action.

gc44 takes age verification seriously as part of our responsible gaming obligations. All accounts are subject to KYC verification prior to any withdrawal being processed, and accounts where age verification cannot be completed are suspended pending satisfactory verification.

11. Changes to This Privacy Policy

gc44 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, changes in how we operate the platform, or changes in industry best practice. The effective date at the top of this document will be updated whenever a material change is made.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect or use your personal data — gc44 will provide reasonable advance notice by publishing a notice on the gc44 platform and, where appropriate, by sending a notification to the email address or mobile number associated with your account.

Your continued use of the gc44 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Privacy Policy, you should cease using the platform and contact support at gc44.io to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how gc44 protects your personal data. Archived versions of previous Privacy Policy documents are available upon request.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which gc44 handles your personal data, please contact our support team through any of the following channels:

• Email: support at gc44.io (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live chat: Available 24 hours a day, 7 days a week via the gc44 platform
• Support hours: 09:00 – 24:00 BST (UTC+6) daily for email and WhatsApp; live chat available 24/7

gc44 is committed to resolving all privacy-related enquiries promptly and professionally. We aim to respond to all written data rights requests and privacy complaints within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.